Overview

Position Title: Mortgage Customer Service Representative

Company: NatWest

Location: Bristol, UK

Job Description:

In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.

Responsibilities:

  • Build great rapport over the phone, accurately identifying their needs and offering suitable products
  • Talk to third parties to support the smooth progression of our customers’ mortgage applications
  • Proactively identify leads and referrals to ensure we’re helping our customers wherever possible
  • Improve processes and procedures to maximise customer satisfaction and efficiency
  • Maintain a detailed knowledge of the financial services product range

Requirements:

  • The ability to prioritise work and achieve quality results while maintaining high levels of detail
  • A good knowledge of Microsoft Office, especially Microsoft Excel
  • Good numerical and organisational skills
  • Ability to work to regulatory requirements and data protection standards

About NatWest

We’re supporting the UK economy by lending more to British businesses than any other bank. And through our Entrepreneur Accelerator hubs around the country, we’re standing behind the drivers of tomorrow’s growth.