Overview

Position Title: Customer Service

Company: NatWest

Location: Stoke-on-Trent, UK

Job Description:

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Responsibilities:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

Requirements:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities

About NatWest

We’re supporting the UK economy by lending more to British businesses than any other bank. And through our Entrepreneur Accelerator hubs around the country, we’re standing behind the drivers of tomorrow’s growth.