Overview

Position Title: Social Media Adviser

Company: Santander UK

Location:  Belfast, UK

Job Description:

You’ll be the first point of contact for our customers, representing the virtual face of Santander by providing responses on our social media platforms and other mediums of engagement.

Responsibilities:

  • Putting our customers first to provide a great service every time
  • Acting as a first point of contact, offering a personal service, over email, social media and all necessary channels
  • Taking ownership for customer requests to resolution and logging timely and accurate records
  • Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions
  • Being a natural rapport builder and able to engage in a way that makes our customers feel valued and to deliver a first class service to each and every customer

Requirements:

  • Proven experience delivering outstanding customer service; written, telephone based or face to face
  • Excellent communication skills, with the ability to tailor conversations to customers
  • Ability to follow process but also think on your feet and be adaptable
  • Understand and anticipate customer needs
  • A real desire to go above and beyond for customers
  • Ability to help as many customers as you can each day along with making each customer feel valued

About Santander UK

Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.