Overview
Position Title:Customer Service Representative
Company:Iceland Foods
Location:Bristol, UK
Job Description:
Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. Our customers are at the heart of everything we do, and we pride ourselves on not only providing them with the most innovative and best products available, but also ensuring their customer journey is the best it can be!
Responsibilities:
- Take ownership of your customers and enquiries
- Resolve issues in an effective and timely manner
- Supporting with Online Orders, Payments, in-store Deliveries, Online deliveries, Bonus Card
- enquiries, Store enquiries, General questions etc.
- Be able to deal with challenging customers and scenarios
About Iceland Foods
The pace here is lightning quick. We value our colleagues. And together we work hard, challenge the norm and go the extra mile to make our customers happy. That’s what it’s like to work here every day. Iceland isn’t for everyone. It can be challenging and the pressure can be on. But if you’re friendly, customer focused and always positive, Iceland is for you!
With over 900 stores throughout the UK, a further 40 owned or franchised stores across Europe, and a global export business, we're a unique business.
