Position Title: Customer Host

Company: East Midlands Railway

Location: Cranwell, UK

Job Description:

You will be the point of contact for our customers and their queries; you’ll serve meals and snacks in first class from our fantastic menu and provide tasty refreshments to them on board. You will also ensure that the train carriages are always kept very neat and tidy.


  • The role is shift work based on a rota to provide customer service throughout the whole day, this could be on the first train in the morning or the last train at night so you will need to be flexible and it will include weekend work.
  • You will be hard working and always happy to provide an amazing service with a smile! You will also be polite, responsible, and very resilient.
  • Your personality plays a massive part in the level of service you provide. We want to our customers to love and remember their experience on East Midlands Railway.
  • So, if you are passionate, professional and want to make a difference to someone’s day, we want to hear from you.


  • Free travel on East Midlands Railway and Train Operating Companies under Abellio
  • Friends and Family discounted Tickets on the EMR Network
  • Excellent Railway Pension scheme
  • Various training opportunities
  • …and many more!
  • 75% discount on National Travel (inc partner and dependants)

About East Midlands Railway

we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.